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Returns

RETURNS

We hope you love your new purchase, but we understand that things don't always work out. We will happily accept your return for a refund (U.S. orders only), subject to the conditions below:

  • We will not refund any Final Sale items.
  • We will not refund any items that are sent back without filing a return request to our customer service email: team@sirenibeauty.com.
  • We cannot accept empty or more than half empty products.
  • If an item is returned to us damaged, more than half empty, or in an unsuitable condition, you will not be refunded.
  • We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.
  • The brand reserves the right to refuse any compromised items affected by the individual factors mentioned above.
  • Products can be returned within 14 days of receiving the product, excluding Final Sale items.
  • We do not provide free returns unless there is photo evidence attached to show damage upon receiving the products. We will charge a $10.00 shipping fee for approved returns.
  • Original shipping fees are non-refundable, and will not be included in your refund amount.
  • Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly to avoid any damage in transit.

Contact us if you have any questions: team@sirenibeauty.com.

 

RETURN PROCESS FOR ELIGIBLE ITEMS

Initiate a return by contacting us team@sirenibeauty.com with your order number and reason for return. The process will be as follows:

  • We will issue you a return shipping label.
  • Package your return items and include a copy of your order.
  • Upon receipt of your returned merchandise, we will send you an email to notify you of your refund status.
  • Once approved, your refund (minus $10.00 for the return shipping label) will be processed and a credit will be automatically issued to your credit card or original method of payment within 7-10 business days.
  • Original shipping fees are non-refundable, and will not be included in your refund amount.

 

EXCHANGES

We do not process exchanges since we cannot guarantee your item will be in stock by the time we receive your return. Instead, we suggest placing a new order for the item(s) you want, and contact team@sirenibeauty.com to initiate a return for the items you wish to send back. Please include your order number and the items that you would like to return in your email.